Refund Policy

Last updated: July 14, 2026

At MountainForged™, your satisfaction is important to us. If you're not completely happy with your purchase, we offer refunds or exchanges under the conditions outlined below.

We accept returns on eligible items within 30 days of delivery. To qualify, items must be unused, in their original condition, and in the original packaging, including all included accessories (stands, mounting hardware, certificates of authenticity, or other included components). Items that show signs of use, display wear, or are missing components may not be eligible for a refund.

Return Processing Fee

All returns require a $25 return processing fee, paid in advance, before a return will be authorized. This fee covers return logistics and restocking, and is non-refundable regardless of the return outcome. Once payment is received, we will provide return instructions and the shipping address.

To begin a return, please contact us at info@mountainforgedus.com with your order number and the reason for the return. Once your return request is approved and the $25 return fee is paid, we will provide return instructions and the shipping address. Return shipping costs are the responsibility of the customer unless the item was incorrect or arrived damaged.

Refunds are only issued after we have received the returned item at our facilities. After we receive and inspect the returned item, we will notify you whether your refund has been approved. If approved, your refund (minus the $25 return processing fee) will be issued to your original payment method. Please allow 5-10 business days after the item arrives at our warehouse for the refund to be processed, depending on your payment provider.

Non-Returnable Items

We do not accept returns on final sale items, gift cards, or digital/downloadable products. Personalized or custom-made items are also non-refundable unless they arrive damaged or defective.

Items Damaged or Lost in Transit

If your item arrives damaged, please reach out to us immediately with clear photos so we can assess the situation — no return fee applies in these cases.

Damage or loss caused by courier mishandling during transit is a matter between the customer and the local courier/delivery service. Once a package has been handed off to the shipping carrier, MountainForged is not responsible for resolving disputes arising from courier error, and the customer is responsible for filing any claim directly with the local courier. We're happy to provide documentation (order details, tracking information, invoices) to support a claim, but the claim itself must be handled between the customer and the courier.

If you received the wrong product, please contact us immediately with clear photos so we can resolve the issue as quickly as possible — no return fee applies in these cases.

Refund Timing

If you have not received your refund after the expected timeframe, please check your bank account and contact your payment provider. If you still need help, feel free to reach out to us at info@mountainforgedus.com.

For any questions regarding returns or refunds, don't hesitate to contact our team.